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ALBERTA SOLAR

Privacy Policy

Effective Date: May 20, 2025 

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Alberta Solar Ltd., along with its affiliates and subsidiaries (referred to as “Alberta Solar,” “we,” “our,” or “us”), adheres to this Privacy Policy (“Policy”) which outlines our privacy protocols concerning Alberta Solar’s online platforms, our digital marketing strategies, and our online services (collectively, the “Online Services”) linked to this Policy unless specifically mentioned otherwise. This Policy is framed to provide a clear understanding of our data practices in a comprehensive and navigable manner. Through this Policy, you'll be informed about how Alberta Solar accumulates, processes, and shares details, including your Personal Information (defined below). This Policy is also harmonized with our Terms of Use that dictate your access to and usage of the Online Services.

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From time to time, Alberta Solar may revise this Policy. Please take note of the “Last Updated” section at the beginning of this Policy to be aware of the latest modifications. Any updates to this Policy will become active upon being posted on the Online Services. If you have reservations about this Policy, feel free to contact Alberta Solar using the contact details provided in the “Reach Out To Us” segment below.

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INFORMATION WE GATHER

In your interactions with our Online Services, we gather details about you which can be directly or indirectly linked to a specific individual or household (“Personal Information”). Below, we elaborate on the kinds of Personal Information we've accumulated over the past year and our methods for such collection.

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Directly Accumulated Information

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Solar Usage Details: Upon purchasing or leasing a solar system which might also encompass services like solar monitoring, you provide us with direct Personal Information about yourself and your home, enabling us to access details about your household’s solar system usage. This includes: (i) setup information related to energy (details of your home, e.g., roof size, electrical system setup, existing solar potential, date of setup, and energy serial number), (ii) data about energy products (details concerning system operation, usage, performance, battery efficiency, and the condition of your energy tools), and (iii) energy diagnostic records (used for troubleshooting software or connectivity problems). We gather your energy setup data to cater to your demands for products and services, in alignment with our contract with you. The energy product data aids us in offering services, maintaining security features, and refining our offerings over time. Additionally, we compile energy diagnostic logs to evaluate and mend software or product discrepancies, keeping in mind our vested interest in ensuring product efficacy and safety.

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Consent: We may gather and utilize your Personal Information for any specific purpose with your approval.

Digital Forms: When you fill out an online form, permitting Alberta Solar, or an affiliated Alberta Solar dealer, to reach out to you, we collect basic identifiers like your name, address, telephone number, email, region, postal code, and preferred method of contact. This information helps us engage with you, address your requirements, and offer products or services. We also accumulate details to confirm the identity of the form submitter, including IP addresses, device details, location data, and a snapshot of your form submission. Such data optimizes the performance of our Online Services and enhances user security and experience.

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Correspondence with Alberta Solar: When you engage with Alberta Solar through phone, email, or other communication channels, we collect identifiers and any additional Personal Information you choose to share. This enables us to communicate efficiently, confirm your identity, and provide requisite products or services. If you get in touch with Alberta Solar over the phone, your phone number is recorded. For training and quality assurance, Alberta Solar may keep records of its calls. During such calls, we might gather details like your name, address, solar system specifications, email address, and information regarding your energy preferences. Digital or other electronic interactions will prompt us to save your name, email, and any voluntarily shared Personal Information to answer your inquiries and refine our services.

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Online Interactions: Engaging with Alberta Solar via various social media platforms or through features available on our Online Services may lead us to collect identifiers such as your username, given name, and any other shared information. Public areas of the Online Services, such as blogs, might be visible to other users or the general public. We strongly recommend not posting any personal details in these areas to avoid privacy breaches.

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Testimonials: If you voluntarily submit testimonials to Alberta Solar for promotional purposes, with your consent, we might publish pictures, audio/video recordings, and identifiers that include your name and your experiences with Alberta Solar's products and services.

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Drone Imagery: Upon consenting to have your property photographed or filmed, we might collect images, map data, geolocation details, and footage.

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DATA USAGE AND SHARING


WE DO NOT SELL YOUR DATA
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
 

LIMITED SHARING WITH SERVICE PROVIDERS
We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

  • Payment processors (Stripe, PayPal, and Intuit) – solely for the purpose of processing your payments

  • Email service providers – solely for sending communications you have opted into

  • Website hosting services – solely for the purpose of hosting our website and its content

  • SMS message aggregators and providers – solely for delivering text messages you have opted into receiving

  • HighLevel CRM – for client relationship management (see special provisions below)

  • AI technology providers – to power our AI-enabled features and services

  • Cloud storage providers – for secure storage of data processed by our systems


AI SERVICE PROVIDER LIMITATIONS
When we engage third-party AI service providers, we impose the following limitations:

  • AI service providers may only process your data for the specific purposes outlined in our agreements

  • They must implement appropriate technical and organizational security measures

  • They cannot use your data to train their AI models for purposes outside of providing services to us without your explicit consent

  • They must comply with all applicable data protection laws and regulations

  • They must promptly notify us of any security incidents or unauthorized data access

  • They must delete or return all personal data upon termination of services

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
 

CRM SERVICES
Please be aware of the following regarding these services:

  • Third-Party Platform: HighLevel CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by GoHighLevel.

Limitation of Liability: We are not responsible for any issues, outages, data breaches, or other problems that may occur with the HighLevel platform. This includes but is not limited to:

  • Service interruptions or downtime

  • Data loss or corruption

  • Security breaches or unauthorized access to data

  • Changes to the HighLevel platform's features or functionality

  • Any other technical issues related to the HighLevel platform


Data Processing: When you use our white-labeled HighLevel CRM services, your data may be processed according to GoHighLevel's own privacy policy and terms of service, in addition to our policies.

OTHER LIMITED DISCLOSURES
We may also disclose your information:

  • As required by law, such as to comply with a subpoena or similar legal process

  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

  • To enforce our Terms of Service

  • In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern

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YOUR CHOICES AND ACCESS

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Access to Information: You hold the right to access, rectify, or delete the Personal Information Alberta Solar has stored about you. By reaching out to us through the contact details mentioned in the “Reach Out To Us” section below, you can inquire about the kind of Personal Information we possess, its usage, and whom it's shared with.

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Cookies and Tracking: You have the choice to accept or decline cookies. Most browsers automatically accept cookies, but you can usually adjust your browser settings to decline cookies if you prefer. However, this might affect your ability to access or use certain functionalities of our Online Services.

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Promotional Messages: If you wish to stop receiving promotional emails from Alberta Solar, you can click the “unsubscribe” link in any promotional email you receive from us or reach out to us using the contact details provided. Please note that even if you opt out of promotional messages, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

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SECURITY

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Dedicated to Protecting Your Information: Alberta Solar employs a variety of administrative, physical, and technical measures designed to protect your Personal Information. While we strive to protect your information, no security measure is completely foolproof. We encourage users to protect their passwords, use strong and unique passcodes, and be wary of phishing scams.

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SMS & Phone Communication Consent

By providing your phone number through our website or lead forms (including but not limited to Meta/Facebook/Instagram forms), you consent to receive SMS and/or phone communications from Alberta Solar. These communications may include:

  • Requests for additional information related to your solar quote or consultation

  • Appointment confirmations and reminders

  • Follow-ups regarding your service inquiry

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

We will never sell, rent, or share your phone number or personal information with third parties without your explicit consent, except as required by law or necessary to deliver our services.


REACH OUT TO US

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If you have any queries or concerns about this Privacy Policy or Alberta Solar’s data practices, please get in touch with us: info@albertsolar.io!
 

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