ALBERTA SOLAR
Privacy Policy
Alberta Solar Ltd., along with its affiliates and subsidiaries (referred to as “Alberta Solar,” “we,” “our,” or “us”), adheres to this Privacy Policy (“Policy”) which outlines our privacy protocols concerning Alberta Solar’s online platforms, our digital marketing strategies, and our online services (collectively, the “Online Services”) linked to this Policy unless specifically mentioned otherwise. This Policy is framed to provide a clear understanding of our data practices in a comprehensive and navigable manner. Through this Policy, you'll be informed about how Alberta Solar accumulates, processes, and shares details, including your Personal Information (defined below). This Policy is also harmonized with our Terms of Use that dictate your access to and usage of the Online Services.
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From time to time, Alberta Solar may revise this Policy. Please take note of the “Last Updated” section at the beginning of this Policy to be aware of the latest modifications. Any updates to this Policy will become active upon being posted on the Online Services. If you have reservations about this Policy, feel free to contact Alberta Solar using the contact details provided in the “Reach Out To Us” segment below.
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INFORMATION WE GATHER
In your interactions with our Online Services, we gather details about you which can be directly or indirectly linked to a specific individual or household (“Personal Information”). Below, we elaborate on the kinds of Personal Information we've accumulated over the past year and our methods for such collection.
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Directly Accumulated Information
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Solar Usage Details: Upon purchasing or leasing a solar system which might also encompass services like solar monitoring, you provide us with direct Personal Information about yourself and your home, enabling us to access details about your household’s solar system usage. This includes: (i) setup information related to energy (details of your home, e.g., roof size, electrical system setup, existing solar potential, date of setup, and energy serial number), (ii) data about energy products (details concerning system operation, usage, performance, battery efficiency, and the condition of your energy tools), and (iii) energy diagnostic records (used for troubleshooting software or connectivity problems). We gather your energy setup data to cater to your demands for products and services, in alignment with our contract with you. The energy product data aids us in offering services, maintaining security features, and refining our offerings over time. Additionally, we compile energy diagnostic logs to evaluate and mend software or product discrepancies, keeping in mind our vested interest in ensuring product efficacy and safety.
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Consent: We may gather and utilize your Personal Information for any specific purpose with your approval.
Digital Forms: When you fill out an online form, permitting Alberta Solar, or an affiliated Alberta Solar dealer, to reach out to you, we collect basic identifiers like your name, address, telephone number, email, region, postal code, and preferred method of contact. This information helps us engage with you, address your requirements, and offer products or services. We also accumulate details to confirm the identity of the form submitter, including IP addresses, device details, location data, and a snapshot of your form submission. Such data optimizes the performance of our Online Services and enhances user security and experience.
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Correspondence with Alberta Solar: When you engage with Alberta Solar through phone, email, or other communication channels, we collect identifiers and any additional Personal Information you choose to share. This enables us to communicate efficiently, confirm your identity, and provide requisite products or services. If you get in touch with Alberta Solar over the phone, your phone number is recorded. For training and quality assurance, Alberta Solar may keep records of its calls. During such calls, we might gather details like your name, address, solar system specifications, email address, and information regarding your energy preferences. Digital or other electronic interactions will prompt us to save your name, email, and any voluntarily shared Personal Information to answer your inquiries and refine our services.
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Online Interactions: Engaging with Alberta Solar via various social media platforms or through features available on our Online Services may lead us to collect identifiers such as your username, given name, and any other shared information. Public areas of the Online Services, such as blogs, might be visible to other users or the general public. We strongly recommend not posting any personal details in these areas to avoid privacy breaches.
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Testimonials: If you voluntarily submit testimonials to Alberta Solar for promotional purposes, with your consent, we might publish pictures, audio/video recordings, and identifiers that include your name and your experiences with Alberta Solar's products and services.
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Drone Imagery: Upon consenting to have your property photographed or filmed, we might collect images, map data, geolocation details, and footage.
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DATA USAGE AND SHARING
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Alberta Solar’s Commitment to Data Privacy
We Value Your Trust: At Alberta Solar, we understand the weight of your trust. We promise to treat your Personal Information with utmost respect and transparency. We’re committed to using this information to enhance our services, products, and your experience, all while preserving your privacy.
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No Sale of Personal Information: Alberta Solar has not sold, and promises never to sell, your Personal Information to third parties. The details we gather are exclusively for enhancing our services, understanding our users, and optimizing user experience.
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Sharing Within Our Company and Network: For the purposes outlined in this Policy, your Personal Information may be shared within the Alberta Solar corporate network, which includes our affiliates, parent company, and subsidiaries. This ensures that all the branches of our network can serve your needs comprehensively and cohesively.
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Service Providers and Business Partners: To render our services effectively, we collaborate with certain third parties, such as system integrators, consultants, customer service agencies, data analytics providers, and other businesses that we rely upon for specific functionalities. When we share your information with these partners, we ensure they treat your data with the same respect and privacy commitments that we do. They’re bound by strict confidentiality agreements and are not permitted to utilize your information for any purposes other than those specifically mentioned in our agreement.
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Business Transfers: Should Alberta Solar ever engage in a merger, sale, joint venture, assignment, transfer, or any other disposition of a portion or all of its business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings), Personal Information might be among the transferred assets.
Legal and Regulatory Obligations: We may disclose your information if required by law, court order, or other legal processes, or if we believe such disclosure is crucial for the protection of our rights, property, or safety, or that of our users or the public.
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Other Disclosures: Occasionally, we might disclose non-personal, aggregated, or de-identified information to third parties for reasons including market analysis, demographic profiling, and other business purposes. Such data does not directly identify you.
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YOUR CHOICES AND ACCESS
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Access to Information: You hold the right to access, rectify, or delete the Personal Information Alberta Solar has stored about you. By reaching out to us through the contact details mentioned in the “Reach Out To Us” section below, you can inquire about the kind of Personal Information we possess, its usage, and whom it's shared with.
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Cookies and Tracking: You have the choice to accept or decline cookies. Most browsers automatically accept cookies, but you can usually adjust your browser settings to decline cookies if you prefer. However, this might affect your ability to access or use certain functionalities of our Online Services.
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Promotional Messages: If you wish to stop receiving promotional emails from Alberta Solar, you can click the “unsubscribe” link in any promotional email you receive from us or reach out to us using the contact details provided. Please note that even if you opt out of promotional messages, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
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SECURITY
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Dedicated to Protecting Your Information: Alberta Solar employs a variety of administrative, physical, and technical measures designed to protect your Personal Information. While we strive to protect your information, no security measure is completely foolproof. We encourage users to protect their passwords, use strong and unique passcodes, and be wary of phishing scams.
REACH OUT TO US
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If you have any queries or concerns about this Privacy Policy or Alberta Solar’s data practices, please get in touch!